Privacy and Cookie Policy
This Privacy and Cookie Policy is provided pursuant to applicable personal data protection legislation, including Regulation (EU) 2016/679 (the “General Data Protection Regulation” or “GDPR”) and Italian Legislative Decree No. 196/2003, as amended (the “Italian Privacy Code”). It applies to the processing of personal data of users who access and use the website www.isabelladimatteo.it (the “Website”).
The purpose of this Policy is to explain, in a clear and transparent manner, what personal data may be collected through the Website, why it is collected, how it is processed, who may process it, and what rights users may exercise in relation to their personal data.
This Policy applies exclusively to this Website and does not apply to any third-party websites, platforms, or services that may be accessed through links or embedded content available on the Website.
1. Data Controller
The Data Controller is:
Di Matteo Tricot di Isabella Di Matteo
Via Ferrucci, 217
76123 Andria (BT), Italy
VAT No.: 06275830724
Email: dimatteotricot64@gmail.com
Phone: +39 389 463 6343
2. Personal Data Collected and Purposes of Processing
The Website may collect and process the categories of personal data described below, depending on how users interact with the Website.
Comments
When visitors leave comments on the Website, the data entered in the comment form may be collected, together with the visitor’s IP address and browser user agent string, in order to help detect and prevent spam or abuse.
An anonymised string generated from the user’s email address, also known as a hash, may be provided to the Gravatar service to determine whether the user is using that service. The Gravatar privacy policy is available at: https://automattic.com/privacy/. After a comment has been approved, the user’s profile image, where applicable, may be publicly visible in the context of the comment.
Media
Users who upload images to the Website should avoid uploading images containing embedded location data, including EXIF GPS data. Visitors to the Website may be able to download and extract location data from images uploaded to the Website.
User Accounts and Orders
Where user accounts, checkout functions, or e-commerce features are available, the Website may process personal data necessary to manage registration, orders, payments, invoicing, customer support, shipping, returns, refunds, and fulfilment of legal, tax, accounting, and administrative obligations.
Such data may include, by way of example, name, surname, billing and shipping address, email address, telephone number, order details, payment information, and any other data provided by the user during the purchase or account registration process.
Contact Requests
When users contact the seller by email, telephone, contact form, or other communication channels, the data provided by the user may be processed in order to manage the request, provide assistance, respond to enquiries, and maintain related correspondence.
3. Cookies
The Website may use technical cookies and similar technologies that are necessary for the proper functioning of the Website and for the provision of services requested by users.
If users leave a comment on the Website, they may choose to save their name, email address, and website in cookies. These cookies are used for user convenience so that the same information does not need to be entered again when leaving another comment. These cookies may last for up to one year.
If a user has an account and logs into the Website, a temporary cookie may be set to determine whether the user’s browser accepts cookies. This cookie does not contain personal data and is deleted when the browser is closed.
When a user logs in, several cookies may be set to save login information and screen display preferences. Login cookies typically last for two days, while screen option cookies may last for one year. If the “Remember me” option is selected, the login may persist for up to two weeks. When the user logs out, login cookies are removed.
If a user edits or publishes an article, an additional cookie may be stored in the browser. This cookie does not include personal data and simply indicates the ID of the article that has just been edited. It expires after one day.
Where non-technical cookies, analytics cookies, profiling cookies, or third-party tracking tools are used, they should be activated only where legally permitted and, where required, after the user has provided valid consent through an appropriate cookie banner or consent management mechanism.
4. Embedded Content from Third-Party Websites
Articles, pages, or product content on the Website may include embedded content, such as videos, images, social media content, maps, articles, or other materials. Embedded content from third-party websites behaves in the same way as if the visitor had directly visited the third-party website.
These third-party websites may collect data about the user, use cookies, integrate additional third-party tracking tools, and monitor the user’s interaction with the embedded content, including tracking interactions where the user has an account and is logged into the relevant third-party website.
The Website owner is not responsible for the privacy practices, cookie practices, or content of third-party websites and services.
5. Legal Bases for Processing
Personal data may be processed on one or more of the following legal bases, depending on the specific purpose of processing:
- performance of a contract or pre-contractual measures requested by the user, including order management, delivery, customer support, returns, and refunds;
- compliance with legal obligations, including tax, accounting, administrative, consumer protection, and regulatory obligations;
- legitimate interests pursued by the Data Controller, including Website security, fraud prevention, spam detection, service improvement, and protection of legal rights;
- user consent, where required, including for certain non-essential cookies, marketing communications, or optional services.
6. Data Retention
If a visitor leaves a comment, the comment and its metadata may be retained indefinitely. This allows follow-up comments to be recognised and approved automatically instead of being held in a moderation queue.
For users who register on the Website, where registration is available, the Website stores the personal information provided in the user profile. Registered users may view, edit, or delete their personal information at any time, except for the username, which may not be changed. Website administrators may also view and edit such information.
Personal data relating to orders, payments, invoices, and accounting records may be retained for the period required by applicable law and for the time necessary to protect the rights of the Data Controller in the event of disputes or claims.
Personal data processed for customer support or contact requests will be retained for the time necessary to manage the request and, where applicable, to document the communication.
7. Disclosure and Transfer of Data
Personal data may be processed by authorised personnel and may be disclosed, where necessary, to external service providers involved in the operation of the Website and the provision of services, including hosting providers, IT service providers, payment service providers, shipping providers, accountants, legal or tax consultants, anti-spam providers, and other parties involved in order fulfilment or legal compliance.
Visitor comments may be checked through an automated spam detection service.
Where personal data is transferred outside the European Economic Area, the Data Controller will ensure that appropriate safeguards are adopted where required by applicable data protection legislation.
8. User Rights
Users may exercise the rights provided under applicable data protection legislation, including, where applicable, the right to:
- obtain confirmation as to whether personal data concerning them is being processed;
- access their personal data;
- request rectification of inaccurate or incomplete data;
- request erasure of personal data;
- request restriction of processing;
- object to processing;
- receive personal data in a structured, commonly used, machine-readable format, where applicable;
- withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal;
- lodge a complaint with the competent data protection authority.
If a user has an account on the Website or has left comments, the user may request to receive an exported file containing the personal data held about them, including data provided by the user. The user may also request the deletion of personal data concerning them, except for data that must be retained for administrative, legal, tax, accounting, security, or other legally required purposes.
Requests may be sent to: dimatteotricot64@gmail.com.
9. Security Measures
The Data Controller adopts appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed to be completely secure.
10. Updates to this Policy
This Privacy and Cookie Policy may be updated from time to time to reflect changes in the Website, applicable legislation, or processing activities. Users are encouraged to review this page periodically.
Returns and Refunds Policy
Customer satisfaction is a priority. If you are not fully satisfied with your purchase, you may request a return in accordance with the conditions set out below and with applicable consumer protection legislation.
1. Right of Withdrawal
Consumers who purchase products online have the right to withdraw from the purchase contract within 14 days from the date on which they, or a third party appointed by them other than the carrier, physically receive the goods, unless an exception provided by applicable law applies.
To exercise the right of withdrawal, the customer must notify the seller of the decision to withdraw within the above 14-day period by sending an email to:
To help process the request more quickly, the customer is invited to include the following information in the email:
- order number;
- customer name and contact details;
- product to be returned;
- reason for the return, where the customer wishes to provide it.
Providing a reason is not required in order to exercise the statutory right of withdrawal.
2. Return Conditions
Returned products must be sent back in the same condition in which they were received. In particular, products must be intact, unused, clean, complete with all labels and tags still attached, and, where applicable, returned in their original packaging.
The customer must return the product without undue delay and, in any case, within 14 days from the date on which the seller is informed of the customer’s decision to withdraw from the contract, unless otherwise agreed.
The product must be returned to the following address:
Di Matteo Tricot di Isabella Di Matteo
Via Ferrucci, 217
76123 Andria (BT), Italy
Customers are advised to use a traceable shipping service, as responsibility for the return shipment remains with the sender until delivery to the seller.
3. Products Excluded from Return
Certain products may be excluded from the right of withdrawal where provided by applicable law. This may include, by way of example, customised or made-to-measure products, products that are clearly personalised, sealed products that are not suitable for return for hygiene or health protection reasons and have been unsealed after delivery, or perishable goods.
Any exclusion from the right of withdrawal will apply only where permitted by applicable legislation and, where relevant, will be indicated before purchase.
4. Refunds
Once the returned product has been received and inspected, the seller will verify whether the return conditions have been met.
Where the return is accepted, the refund will be made using the same payment method used by the customer for the original purchase, unless the customer expressly agrees to a different refund method and provided that no additional costs are incurred by the customer as a result of such different method.
Refunds will be processed in accordance with the time limits provided by applicable consumer protection legislation. The seller may withhold the refund until the returned goods have been received or until the customer has provided proof of having returned the goods, whichever occurs first, where permitted by law.
Shipping costs and return costs will be handled in accordance with applicable law and the information provided to the customer at the time of purchase. Unless otherwise required by law or expressly stated, return shipping costs are borne by the customer.
5. Exchanges
Where available, the customer may request an exchange for another item instead of a refund. The exchange is subject to product availability and to the seller’s confirmation.
Once the customer has chosen between an exchange and a refund, the choice may not be changed unless otherwise agreed with the seller.
6. Defective or Damaged Products
If the product received is defective, damaged, or does not conform to the order, the customer must contact the seller as soon as possible at dimatteotricot64@gmail.com, providing photographs and a description of the issue.
Where the defect or non-conformity is confirmed, the seller will provide the remedies required by applicable law, which may include repair, replacement, price reduction, or refund, without additional costs for the customer where required by law.
7. Refusal of Delivery
The customer may not validly exercise the right of withdrawal by simply refusing delivery of the ordered goods without following the return procedure described above. Failure to accept delivery may result in additional costs, including storage or redelivery costs, where applicable.
8. Contact Details
For any questions or requests concerning returns and refunds, please contact:
Email: dimatteotricot64@gmail.com
Phone: +39 389 463 6343
General Terms and Conditions of Sale
1. Definitions and Scope
These General Terms and Conditions of Sale (the “Terms and Conditions”) govern the sale of products offered on the website www.isabelladimatteo.it (the “Website”).
The seller is:
Di Matteo Tricot di Isabella Di Matteo
Via Ferrucci, 217
76123 Andria (BT), Italy
VAT No.: 06275830724
Email: dimatteotricot64@gmail.com
The customer is the person or entity purchasing products through the Website (the “Customer”).
By placing an order through the Website, the Customer confirms that they have read, understood, and accepted these Terms and Conditions.
No order may be submitted unless the Customer has expressly confirmed acceptance of these Terms and Conditions by ticking the relevant checkbox or using another equivalent acceptance mechanism made available on the Website.
Where the Customer qualifies as a consumer, the purchase is also subject to the provisions of applicable consumer protection legislation, including the Italian Consumer Code, where applicable.
2. Products
Each product page provides the main information relating to the relevant product, including product name, quantity, price, and essential characteristics, in accordance with applicable law.
Product photographs, images, and graphic representations are provided for illustrative purposes only. They may not perfectly correspond to the actual product offered for sale. Similarly, additional product information displayed on the Website is provided for commercial and informational purposes on the basis of the information available to the seller.
The Customer is invited to review all product information carefully before placing an order.
3. Product Availability
Products are offered subject to availability. The seller will make reasonable efforts to keep product availability information up to date. However, the seller shall not be liable for the temporary or permanent unavailability of one or more products, except as provided by mandatory law.
If a product ordered by the Customer is unavailable at the time of order processing or shipment, the seller will inform the Customer and will not charge the price of the unavailable product or will refund the corresponding amount as soon as possible.
The Website may indicate specific limitations on the purchase of certain products, including quantity limitations, where applicable.
4. Prices
All product prices are displayed on the Website. Unless otherwise stated, prices are expressed in euros and include VAT where applicable.
Shipping costs, delivery charges, and any additional costs will be indicated during the checkout process before the Customer submits the order.
The seller reserves the right to change prices at any time. Such changes will not affect orders already confirmed, except in the case of obvious material errors.
5. Orders and Contract Formation
To place an order, the Customer must follow the online purchase procedure, enter the required information, select the preferred payment method, review the order summary, accept these Terms and Conditions, and submit the order.
The order submitted by the Customer constitutes an offer to purchase the selected products under these Terms and Conditions.
The contract is concluded when the Customer receives confirmation that the order has been accepted, unless a different mechanism is clearly indicated during the purchase process.
The seller may refuse or cancel orders in cases permitted by law, including suspected fraud, payment failure, product unavailability, incorrect or incomplete Customer information, or obvious pricing or product information errors.
6. Payment Methods
The payment methods accepted on the Website may include:
- PayPal;
- credit and debit cards;
- bank transfer.
If payment by bank transfer is selected, payment must be completed within 3 days from the date of purchase. If payment is not received within this period, the order may be considered cancelled.
Products will be shipped only after payment has been successfully received, unless otherwise stated.
7. Delivery
Shipments are carried out by postal service or courier.
The seller will make reasonable efforts to dispatch the goods within 10 business days, subject to product availability. Delivery may take up to an additional 10 business days, depending on the destination and carrier. The estimated total time from order confirmation to receipt may therefore be up to 20 business days, unless otherwise indicated.
Deliveries are normally made on business days.
The Customer is responsible for providing complete and accurate delivery information, including the correct address, recipient name, and any information necessary for delivery, such as the name on the doorbell or intercom.
Any storage costs, redelivery costs, or other charges resulting from the Customer’s absence, refusal to accept delivery, or incorrect or incomplete delivery information may be charged to the Customer, where permitted by law.
8. Legal Guarantee of Conformity
For purchases made by Customers who qualify as consumers, the seller provides the legal guarantee of conformity required under applicable consumer protection legislation.
If a product is defective or does not conform to the contract, the consumer may be entitled to the remedies provided by law, including repair, replacement, price reduction, or refund, depending on the circumstances and legal requirements.
For purchases made by Customers who do not qualify as consumers, the warranties provided under applicable civil law shall apply.
For assistance concerning defective or non-conforming products, the Customer may contact the seller at:
9. Right of Withdrawal, Returns, and Refunds
Consumers purchasing online may exercise the right of withdrawal within 14 days from the date of receipt of the goods, except where exclusions provided by applicable law apply.
To exercise the right of withdrawal, the Customer must notify the seller by email at dimatteotricot64@gmail.com within the statutory period.
The product must be returned in the same condition in which it was received: intact, unused, clean, complete with labels and tags still attached, and, where applicable, in its original packaging.
The return address is:
Di Matteo Tricot di Isabella Di Matteo
Via Ferrucci, 217
76123 Andria (BT), Italy
Return shipping costs are borne by the Customer unless otherwise required by law or expressly indicated by the seller.
After receiving the returned product and verifying that the return conditions have been met, the seller will process the refund or exchange in accordance with applicable law and the Returns and Refunds Policy available on the Website.
10. Exclusions from the Right of Withdrawal
The right of withdrawal may be excluded in the cases provided by applicable law, including, by way of example, products made to measure or clearly personalised, sealed goods that are not suitable for return for hygiene or health protection reasons and have been unsealed after delivery, or goods that are liable to deteriorate or expire rapidly.
Any exclusion will apply only to the extent permitted by law.
11. Customer Obligations
The Customer undertakes to provide accurate, complete, and up-to-date information during registration, checkout, and any communication with the seller.
The Customer is responsible for maintaining the confidentiality of any account credentials and for all activities carried out through the Customer’s account, where applicable.
The Customer must not use the Website for unlawful, fraudulent, or abusive purposes.
12. Limitation of Liability
The seller shall not be liable for delays or failure to perform obligations where such delay or failure is due to events beyond the seller’s reasonable control, including force majeure events, carrier delays, technical disruptions, strikes, natural disasters, public authority measures, or other unforeseeable events.
Nothing in these Terms and Conditions shall exclude or limit any rights that the Customer has under mandatory consumer protection legislation.
13. Intellectual Property
All content available on the Website, including texts, images, photographs, graphics, logos, layouts, and other materials, is protected by applicable intellectual property laws, unless otherwise stated.
Any reproduction, distribution, modification, publication, or use of Website content without prior authorisation is prohibited, except where permitted by law.
14. Privacy
The processing of personal data is governed by the Privacy and Cookie Policy available on the Website.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by Italian law.
Where the Customer qualifies as a consumer, any mandatory consumer protection provisions and the jurisdiction rules applicable to consumers shall remain unaffected.
Where the Customer does not qualify as a consumer, any dispute relating to these Terms and Conditions, the Website, or any purchase made through the Website shall be subject to the jurisdiction of the competent Italian courts, unless otherwise required by mandatory law.
16. Customer Service
For any information, assistance, complaints, returns, or after-sales requests, the Customer may contact:
Di Matteo Tricot di Isabella Di Matteo
Email: dimatteotricot64@gmail.com
Phone: +39 389 463 6343
17. Amendments to the Terms and Conditions
The seller reserves the right to amend these Terms and Conditions from time to time, including to reflect changes in the Website, business operations, or applicable law.
The Terms and Conditions applicable to each purchase are those in force at the time the order is submitted by the Customer.